Privacy Policy for HeartBreath
HeartBreath (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our website, purchase services, or participate in our programs.
1. What Personal Information We Collect
We may collect the following types of personal information:
• Contact Details: Name, email address, phone number, and postal address.
• Payment Information: Billing address, credit/debit card details, or payment transaction details (processed securely via third-party platforms like Stripe).
• Health Information: When relevant, we may ask for health-related information to ensure your safety when participating in breathwork sessions.
• Website Usage Data: IP address, device information, browser type, and usage patterns (via cookies and analytics tools).
• Communication Records: Emails, inquiries, feedback, or messages sent to us.
You can always choose not to provide certain personal information. However, this may impact your ability to use our services.
2. How We Collect Your Information
We collect personal information directly from you when you:
• Register for membership or events.
• Sign up for a free trial.
• Contact us via email, website forms, or phone.
• Make a payment through our secure platform.
• Subscribe to our newsletter or other communications.
• Access our website and use our services (cookies and analytics data).
We may collect sensitive health information only with your consent to ensure your safety and suitability for breathwork practices.
3. How We Use Your Information
We use your personal information to:
• Provide services, including HeartBreath Membership, HeartBreath Plus, and events.
• Manage payments, subscriptions, and invoicing.
• Communicate with you regarding your membership, events, or updates.
• Respond to inquiries, requests, or feedback.
• Ensure your safety in breathwork sessions (health-related information).
• Improve our website, services, and user experience.
• Send marketing and promotional communications, only with your consent (you can opt out at any time).
• Comply with legal obligations and resolve disputes.
4. How We Share Your Information
We will never sell or rent your personal information. We may disclose your information in the following circumstances:
• Service Providers: Third-party platforms such as Stripe (payment processing) and email marketing tools for the purposes of delivering services.
• Legal Requirements: Where required by law or to comply with regulatory obligations.
• Health and Safety: If we have reason to believe it is necessary to prevent harm to you or another person.
Third-party providers are required to handle your information securely and in compliance with applicable laws.
5. Storage and Security of Your Information
We are committed to keeping your personal information secure and will take reasonable steps to:
• Protect your information from misuse, loss, unauthorised access, or disclosure.
• Store personal information in secure systems (e.g., encrypted databases and platforms).
Where information is no longer required, we will take reasonable steps to securely delete or de-identify it.
6. Your Rights
Under Australian Privacy Law, you have the right to:
• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Withdraw consent for us to collect or use your sensitive information.
• Opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
7. Cookies and Website Analytics
Our website uses cookies and analytics tools (e.g., Google Analytics) to collect non-personal information about your browsing behavior. Cookies help us:
• Improve website functionality and user experience.
• Analyze website traffic and performance.
You can manage or disable cookies in your browser settings. However, this may affect your ability to fully use our website.
8. International Data Transfers
Some of our third-party service providers may store or process your information outside of Australia. We take reasonable steps to ensure that any overseas providers comply with privacy standards similar to those under Australian law.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. Any updates will be published on our website. We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have any questions about this Privacy Policy, how your information is handled, or would like to exercise your rights, please contact us:
Website Contact Page: https://www.heartbreath.net/contact
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.